At Travelers, innovation is part of our DNA. When employees are empowered to follow creative ideas born from their diverse perspectives and unique roles, they find career fulfillment while delivering better experiences and differentiating outcomes for customers.
“Since my early days at Travelers, I’ve seen innovation as part of our way of thinking,” says Scott C., National Practice Leader for Inland Marine Transportation.
Scott would know. He’s been with Travelers for more than 20 years ...
Did you know? Recruitment technology scans resumés to narrow down candidates before sending top choices to recruiters for a deeper read. To help your resumé make the short list, make sure it’s an obvious match. Our recruiters at BMO don’t want to miss out on someone who’s a great fit, so they’ve offered these six tips on how to catch their attention.
1. Tailor your resumé
Rather than submitting the same version of your resumé for every job, why not keep a master copy that you can adjust ...
My client wanted to repurpose some content and requested a rewritten version of an existing industry bulletin.
“2022 Will Go Down As The Year Executives Were Forced To Care About EX” – a prediction by Forrester analysts. This is especially true for staffing firms which tend to focus on client experience (CX) and talent experience (TX) over employee experience (EX). But that needs to change. High internal turnover has been accepted as par for the course for too long...
Having spent 15 years in talent acquisition, Mary coaches recruiters to hire talented people who are excited by and aligned with BMO’s strategy and vision. Here, she offers guidance on how job candidates can identify and use transferable skills to reach their career goals.
Whether due to emerging technologies, evolving industries, or changing personal interests, many people are making exciting career transitions and taking their career in a new direction. You might be surprised to learn that ...
With thousands of companies, large and small, already using Net Promoter® Score (NPS®) surveys to measure customer satisfaction, many more are likely to jump on the bandwagon. And we welcome them!
Caring about your customer experience (CX) is positive on all sides — a win-win-win, for your business, your employees, and your customers. However, some companies either leap in with two feet but no plan, or...
Staffing Firms Can (and Must) Hold on to Their Talent
Virtually every business leader understands the importance of customer experience (CX). And, thanks to historically high turnover, most are grappling with a forced reckoning related to employee experience (EX). But staffing companies must deal with yet a third ‘X’: Talent experience (TX). How do they juggle all three? Well, they’re actually interrelated.
To explore how the three X’s dovetail, especially in today’s competitive labor market...
SEO Intro copy + Infographic copy
Net Promoter® Score (NPS) is a powerful metric for business service firms. It is one of the most effective metrics because it directly asks the customer how likely they are to refer the company to a friend or colleague.
NPS surveys help answer the following questions:
How satisfied are our clients?
Are there issues we don’t know about?
Where do we need to improve?
Which accounts are at risk?
What are we doing right?
Which customers are Promoters, Passives, and Detractors?
Content Goal: SEO
Depending on your business’s type, niche, target audience and goals, the way you market and advertise could vary greatly from other small business owners. No matter which channels you find work best for business advertising, the key is to ensure they work together as a whole. Make sure your messaging and calls-to-action are harmonious among channels. For example, if a customer clicks on a PPC ad with a seasonal special, they should land on a page that touts the special and directs them on how to take advantage of it...
Job seekers have more leverage than ever, so it's a great time to negotiate. In fact, even outside this wildly tilted job market, negotiating is a good skill to practice and master. As with most things, the more you do it, the more natural it will become. Plus, most hiring managers expect you to negotiate, so try not to feel uncomfortable about it. Read through these tips to prepare...
Traditional methods of managing workplace and career change are no longer working. The whirlwind events of 2020 and 2021 forced a reckoning. Now is the time to learn, adjust and accelerate rather than wait for the dust to settle. It's time to move from change management to change readiness. Here's how.
Got an interview? Congratulations! Now I hope to help you land the job offer with this insider interview tip: Most recruiters use behavioural interviewing techniques – including those of us at BMO. It’s how we learn about your past behavior, especially in situations that are similar to what you might encounter in your new role.
Why do we want to learn about your past behavior?
It allows us to better understand your experience and work style.
A dynamic recruitment professional, Jennifer has more than ten years of identifying and hiring top talent. Here, she shares advice on how you can build and maintain a professional network that helps you understand and reach your career goals.
Want a fulfilling career that you love? Fostering your own professional network is one way to get closer. Building connections with people who align with your values can help you achieve your goals – and give you the opportunity to help people in return.
For thrifty people who love a deal, it can be tempting to take the most inexpensive route—every time. But the cheapest option doesn't always save you money down the road. Sometimes, it can end up costing you more...
Want to avoid spending regret and feel confident in your spending choices? Look at the tips below for when it makes sense to splurge or when it's wiser to choose the lower-cost option.
Depending on your business’s type, niche, target audience and goals, the way you market and advertise could vary greatly from other small business owners. No matter which channels you find work best for business advertising, the key is to ensure they work together as a whole. Make sure your messaging and calls-to-action are harmonious among channels. For example:
If a customer clicks on a PPC ad with a seasonal special, they should land on a page that touts the special and directs them on how to take advantage of it...
New Report: 2022 Staffing Employee Turnover
As all staffing leaders know, supply and demand in the labor market are not in line. Demand is high while supply is low. It’s a job seeker’s market, and many potential candidates aren’t even looking for work. Naturally, this lack of supply shrinks the available talent pools recruiters can pull from, but it also hits staffing firms from another angle: increased employee turnover. You may ask why this presents a new problem. After all, turnover has...