Anne Shaw

Jo Justice decided to forgo earning a traditional high school diploma in favor of a GED. Working with computers had long attracted her, so Jo then attended a technical trade school to earn her associate degree in network administration. She’s since obtained a bachelor’s degree in cybersecurity and information assurance and is now pursuing a master’s degree in the same specialty.

The term “channel management” is pretty straightforward, but the actual practice is more complicated than it sounds. Like a tightrope walker, a channel manager must delicately balance their organization’s goals with those of its channel partners. The people who fill this role must understand the many different types of partners so they can work effectively with each one. Here, we’ll cover best practices that apply to every channel...

Apex Systems has a long-time partnership with ClearlyRated to measure both its client satisfaction and its talent satisfaction. Over the course of our partnership, Apex’s staffing solution offerings have grown to rank 2nd among the top 10 staffing-centric firms in North America while simultaneously earning admirable NPS scores from its client and talent surveys.

An award-winning CPA firm headquartered in Pennsylvania, Herbein’s leaders have long sought out client feedback in order to enhance their client experience (CX) and improve operations. The firm’s culture is centered around client service and a sense of ‘finding the next adventure’ when looking to the future. They use client surveys to support both. Prior to working with ClearlyRated, Herbein attempted to run its own client surveys using only in-house resources.

For years, my sales process felt very transactional — until I had an ah-ha moment. The digital marketing solutions that I was selling at the time helped companies build their brand and attract customers online, but I wasn’t applying the same principles to my own sales process.

Businesses hire business process outsourcing (BPO) firms for myriad reasons. And it’s rare that there’s only one. They may want to reduce costs, improve scalability, gain new expertise, increase agility, or achieve several of those goals all at once.
To manage all your goals, you need the right partner—one that will share your definition of success. As you explore outsourcing options, vet them on these factors.

Perhaps you’re not sure you can let go of certain operations, or you’ve already tried outsourcing with a bad partner with disappointing results. Our founders once sat where you now sit...

Bringing in new business is a huge part of sales — but retaining customers is essential, too. Put yourself in your customer’s shoes. Next time your internal champion pushes to renew your product or service, will they be able to make a convincing business case for keeping you? Make sure the answer is “yes” by perfecting your quarterly business review (QBR) chops.
What is a QBR? It’s a chance to build that business case throughout the year — and presenting a memorable QBR is an indispensable sk...

Today’s customers are tired of repeating themselves. They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs to be part of your customer service strategy.