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Chris Knoell’s 43-year career serving a single contract
Having worked for 43 years on the same contract for NASA, Chris Knoell has led a singular career. While NASA’s contract changed hands several times over the decades, Chris remained a constant fixture.
“I love my work and my team. I’m still dedicated to this client and to the work we do,” he says.
Kalpana Vadarevu on the value of diversity, finding balance in a demanding career
A technical program manager with more than 20 years of IT experience, Kalpana Vadarevu holds eight industry certifications and is known for building collaborative internal relationships and strategic partnerships with both customers and industry partners.
While growing up in India, Kalpana watched her parents model a strong work ethic and how to consistently treat people with respect. When she moved to the United States as a young adult, Kalpana took these values with her...
How to Write Sales Follow Up Emails That Actually Get Opened (Templates and Tips)
“Just wanted to check in…”
I don’t know about you, but emails that start this way almost always go straight into my trash folder, and I know I’m not alone. If you aren’t taking the time to personalize your follow-ups, you may be leaving money on the table. Wondering where to start? We’ll walk through effective follow-up techniques, how to craft a compelling email, and templates you can use.
What Is Lead Qualification and How Does It Work?
Lead qualification helps you determine whether a prospective customer is a good fit for your product(s). Two main factors determine whether a lead is qualified: 1) Your product will fulfill their needs, and 2) they can afford it. While there are other, more detailed ways to qualify a lead, you can generally disqualify them if those two factors aren’t met. This process is often a team effort between marketing and sales. Done well, sales lead qualification helps your teams prioritize which deals to pursue so they can use their time wisely.
How Simploy Boosted Their NPS to World-Class Levels
Learn how this Best of HR Services winner uses client feedback to validate its service model and monitor its CX during phases of growth.
A Deeper Look into How GDH Built a Culture of Care
Learn how 15-Year Diamond Best of Staffing winner GDH uses feedback to maintain its high service standards
How Cella Leveraged ClearlyRated to Exemplify Service Excellence
One of Cella by Randstad Digital’s core values is service excellence—and it’s not just words on their wall. At this digital, marketing and creative-focused talent and solutions firm, team members strive for service excellence both internally and externally. Leaders at all levels highlight great examples in practice. They even include this value as criteria for Cella’s ...
What Is Sales Revenue? How to Calculate and Examples
I’d like to think I took a page out of T. Pain’s book when I transitioned from sales to sales operations. I’ve closely followed his career from rapper to singer, and just like rap continues to influence T. Pain’s music, my sales background affects how I approach the world of sales ops. In fact, one of the biggest impacts my sales background has on my sales ops success is how I understand sales revenue — not just a top-down view of a key sales metric, but a measure of...
B2B Firms Must Prioritize CX—Are You Ready?
What I’m about to write shouldn’t surprise anyone. Unfortunately, based on how B2B firms compare with their B2C cousins, it might. Here goes: Customer experience (CX) management is not a “nice to have” for B2B firms — it’s mission critical.
According to PwC research, 86% of clients say the quality of a professional services firm’s CX is a top factor in determining whether to hire them. Our own survey of B2B buyers revealed that 98% of clients expect a response to their calls and emails within...
5 Sales Pitch Examples (and How to Craft Your Own)
We’ve all had to put up with pushy salespeople. I used to be one. Early in my career, I worked for a company that encouraged its salespeople to push for an immediate close, and it was soul-sucking. I’m grateful to have found a better way to sell — one that builds mutually beneficial long-term relationships.
As a sales professional, you don’t have to coerce or pressure. Instead, you need to be a curious problem solver who uses your emotional intelligence to be of service. That begins with your sales pitch.
5 Worthy (and Doable) Financial Resolutions
As one year wraps and we look to the next, many people make New Year’s resolutions that focus on enhancing some aspect of their lives. If you enjoy this annual tradition, consider improving your financial situation. Wouldn't you love to look back this time next year with a bigger nest egg or even most of your debt paid off?
Below are five financial resolutions to consider that can help you create a financial picture that enhances your life.
Jody Hidalgo awarded with prestigious Army Joint Modernization Command Forge Hammer
In late 2023, Jody Hidalgo was at Fort Bliss, home of the U.S. Army’s tank division, supporting the Project Convergence Capstone 4 as part of her current role with Leidos — but she was also in for quite the surprise. Colonel Bert Shell, U.S. Army (Retired) and Jody's former supervisor at Program Executive Office Command Control Communications-Tactical (PEO-C3T), presented her with the Forge Hammer Award to recognize her 15 years supporting modernization...
What is Customer Obsession & How Do You Prioritize It In Your Company?
A bad experience is one of the top reasons a customer will leave a brand, and younger generations are increasingly likely to abandon ship for this very reason. That’s why fostering a customer-obsessed culture can improve an organization’s health and longevity.
While you may have heard of customer obsession and think your company is hitting the mark, how can you be sure?
The Perfect Cold Call: How To Turn Prospects Into Customers
Revised and beefed up an existing article.
Cold calling may be scary at first, but it can also be effective. Here’s how you can master this tried-and-true sales technique. In fact, cold calling accounts for up to 50% of new deals, according to Dale Carnegie Training.
LaShonda Hill's journey from the Navy to counseling military members, veterans and their families
LaShonda Hill is a counselor in the Military and Family Life Counseling (MFLC) Program at Leidos. While she now feels fulfilled in this role, she remembers how challenging it felt to enter the civilian workforce after being honorably discharged in 2012.
After serving in the U.S. Navy for 13 years, nearly 12 of which were active duty with six deployments, military life was all she'd known. A gunner, LaShonda could disassemble and reassemble any weapon from a 9-millimeter to a 50-caliber, but...