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The State of Staffing—And How Firms Can Rise Above the Fray
This is a milestone year for ClearlyRated. We’re about to publish our 15th annual staffing industry benchmark study on staffing buyer behavior—and it couldn’t come at a more crucial time. To shed some light on what’s going on and offer guidance on how to navigate the future, ClearlyRated’s co-founder, Eric Gregg, recently hosted a webinar sharing early information from this year’s findings. The high-level takeaway: Hiring is down, so is the use of temporary labor. Read on for the details—and below that, some positive
5 Ways to Realize CX ROI with NPS Surveys
If you’re reading this, we’re assuming you’re on board with the importance of CX (if not, read this post on B2B CX stat!). But even when you understand the role CX plays in business success, you still likely feel the increasing pressure to show proven ROI from your CX investments. If that has you nodding your head, you’re not alone. Even the most specialized CX professionals are struggling to navigate this.
According to researchers at Forrester, 60% of CX leaders struggle to demonstrate ROI. ...
How The DAVIS Companies Earned 10 Years of Praise from Clients and Talent
Prioritizing client experience has long been a hallmark of how The DAVIS Companies does business. The IT and engineering recruitment firm prioritized listening to both clients and consultants long before putting its formal survey program in place, but gathering honest feedback – both qualitative comments and quantitative rating data – got much simpler and more rewarding after partnering with ClearlyRated in 2014.
Read more about the challenge, it's solution, and the outcomes and quantitative results.
How Kyle Long returned to Leidos thanks to remote work flexibility
When Kyle Long first joined Leidos in 2017, he was fresh out of graduate school with a master’s degree in bioinformatics—a field he describes as the intersection of data science and biology. Despite having spent his entire life in Texas, Kyle found a sense of belonging as he settled into the Maryland-based office.
“It was my first professional job, but Leidos made this big step in my career feel much easier. Everyone was so welcoming and helpful as I transitioned from school life to full-time...
Preventing Customer Churn – Why B2B Clients Leave and How to Keep Them
Business wisdom 101: Working to keep your customers is less costly than constantly acquiring new ones. Preventing customer churn is essential to maintain stability as you pursue growth. Plus, adding customers isn’t the only way to grow. You can also expand current customers’ spend. So, without further adieu, we’ll help you consider how to avoid the cost of client churn...
Service Recovery: Best Practices for B2B Service Firms
Did you know: Successful service recovery following a mistake can actually create customers who are more loyal than if they’d received flawless service from the start?
When you think about it, it makes sense: Who doesn’t love a good redemption story? It’s what rom-com dreams are made of. The best ones feature a little stumble from their romantic leads, and their efforts to overcome and re-win their partner’s heart make their happily-ever-after feel even sweeter in the end.
6 Strategies to Elevate Your Brand Online
When a local bakery was struggling to bring in foot traffic, it turned to social media marketing—both paid ads and free organic posts. More people engaged online, then visited the bakery and grew into loyal customers, boosting sales. A small retail clothing store knew they were missing out on online sales. After they beefed up their search engine optimization (SEO) strategy, they not only welcomed more online visitors but also gained a significant new revenue stream...
Supporting diversity while closing the cybersecurity skills gap
Jo Justice decided to forgo earning a traditional high school diploma in favor of a GED. Working with computers had long attracted her, so Jo then attended a technical trade school to earn her associate degree in network administration. She’s since obtained a bachelor’s degree in cybersecurity and information assurance and is now pursuing a master’s degree in the same specialty.
How Amplify Recruiters Boosted Apex Systems’ Credibility with Candidates
Apex Systems has a long-time partnership with ClearlyRated to measure both its client satisfaction and its talent satisfaction. Over the course of our partnership, Apex’s staffing solution offerings have grown to rank 2nd among the top 10 staffing-centric firms in North America while simultaneously earning admirable NPS scores from its client and talent surveys.
The 9 Best Content Marketing Podcasts and Blogs to Binge
When I was in 6th grade, my best friend’s dad made amazing birdhouses—nay, bird mansions. Think Richie Rich’s house (a.k.a. The Biltmore, for those of you too young to remember Richie, but cool enough to have seen a few Asheville, N.C., travel reels). But instead of a castle, these were wooden bird chateaus...
Herbein’s Multifaceted Success Achieving ROI From Client Surveys
An award-winning CPA firm headquartered in Pennsylvania, Herbein’s leaders have long sought out client feedback in order to enhance their client experience (CX) and improve operations. The firm’s culture is centered around client service and a sense of ‘finding the next adventure’ when looking to the future. They use client surveys to support both. Prior to working with ClearlyRated, Herbein attempted to run its own client surveys using only in-house resources.
How to Grow Your Bottom Line by Developing CX Maturity
Providing a positive customer experience (CX) is a must if you want a successful business. And really, who doesn’t want that? While only a small minority of customers will tell you when they have a service issue, most will complain about it to others. Fair enough—many of us get uncomfortable with confrontation.
On the other hand, though, a great CX yields strong benefits.
Olivia Hamel on "coming home" to Leidos
When Olivia Hamel first joined Leidos in 2017, her career had stagnated at a previous employer. “I actually took a step back to join Leidos that first time because I knew it was an organization where I could move my career forward,” Olivia says. And move forward she did. After joining Leidos, Olivia’s career progressed quickly.
CX-Centric Accounting Firms Grow Faster – We Have Proof
Never before has it been so clear that providing a positive customer experience (CX) will boost your accounting firm’s bottom line. And since we know how much you like numbers, we have the data to prove it.
How to Use Lead Nurturing to Take Your Sales Career to the Next Level
For years, my sales process felt very transactional — until I had an ah-ha moment. The digital marketing solutions that I was selling at the time helped companies build their brand and attract customers online, but I wasn’t applying the same principles to my own sales process.