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A Peek At How Synergis Earned 20 Best of Staffing Awards
Learn how this 10-Year Diamond Best of Staffing Winner uses ClearlyRated to maintain great service while preparing for continued growth, earning an 82% NPS
After a decade of using ClearlyRated’s survey program, the Synergis team has their process down pat. Two months prior to survey launch, they begin a two-pronged communication campaign covering both internal and external audiences...
6 Ways to Foster a Strong Online Reputation
[Interactive infographic that explores the power of online reputation in business and how to maintain a positive one and actively ask for reviews.]
Your online reputation Matters. B2B buyers say online ratings and reviews of a company are 2x as trustworthy as its website. For better or worse, your online reputation can impact your bottom line — and here are 6 tips to make it better.
Small Business Website Design: Crafting a Strong Online Presence
Want help reaching your business goals? Take another look at your website design. And, if you don’t have a business website yet, now is your golden opportunity to design it right. The most successful website designs are easy for users to navigate and encourage customer behaviors that help businesses meet their objectives. Great websites load quickly, function well, include essential information...
Don’t Dread the “Sell Me This Pen” Interview Question — Here’s How to Nail the Answer
Ever watched improv comedy? If you find a comic with a sense of humor that meshes with your own, it’s hilarious. It’s also impressive — not many people can stand up in front of a crowd and riff while also being clever and funny.
That’s what a job interview feels like sometimes. How do you answer challenging questions on the spot while being witty and engaging? For salespeople, there’s no better example of this than the “sell me this pen” interview question.
Chris Knoell’s 43-year career serving a single contract
Having worked for 43 years on the same contract for NASA, Chris Knoell has led a singular career. While NASA’s contract changed hands several times over the decades, Chris remained a constant fixture.
“I love my work and my team. I’m still dedicated to this client and to the work we do,” he says.
How to Write Sales Follow Up Emails That Actually Get Opened (Templates and Tips)
“Just wanted to check in…”
I don’t know about you, but emails that start this way almost always go straight into my trash folder, and I know I’m not alone. If you aren’t taking the time to personalize your follow-ups, you may be leaving money on the table. Wondering where to start? We’ll walk through effective follow-up techniques, how to craft a compelling email, and templates you can use.
A Deeper Look into How GDH Built a Culture of Care
Learn how 15-Year Diamond Best of Staffing winner GDH uses feedback to maintain its high service standards
Kalpana Vadarevu on the value of diversity, finding balance in a demanding career
A technical program manager with more than 20 years of IT experience, Kalpana Vadarevu holds eight industry certifications and is known for building collaborative internal relationships and strategic partnerships with both customers and industry partners.
While growing up in India, Kalpana watched her parents model a strong work ethic and how to consistently treat people with respect. When she moved to the United States as a young adult, Kalpana took these values with her...
What Is Lead Qualification and How Does It Work?
Lead qualification helps you determine whether a prospective customer is a good fit for your product(s). Two main factors determine whether a lead is qualified: 1) Your product will fulfill their needs, and 2) they can afford it. While there are other, more detailed ways to qualify a lead, you can generally disqualify them if those two factors aren’t met. This process is often a team effort between marketing and sales. Done well, sales lead qualification helps your teams prioritize which deals to pursue so they can use their time wisely.
Father and son protect homeless in freezing temperatures
When Jeff Barnett looked at the local Alabama weather forecast and saw several days in the single digits, he didn’t groan.
“Winter weather has never bothered me. It reminds me how blessed I am to be safe and warm,” says Jeff, a Leidos department manager. “But this time, I also realized how much the brutal weather would challenge people who have to stay outside.”
How Simploy Boosted Their NPS to World-Class Levels
Learn how this Best of HR Services winner uses client feedback to validate its service model and monitor its CX during phases of growth.
How Cella Leveraged ClearlyRated to Exemplify Service Excellence
One of Cella by Randstad Digital’s core values is service excellence—and it’s not just words on their wall. At this digital, marketing and creative-focused talent and solutions firm, team members strive for service excellence both internally and externally. Leaders at all levels highlight great examples in practice. They even include this value as criteria for Cella’s ...
What Is Sales Revenue? How to Calculate and Examples
I’d like to think I took a page out of T. Pain’s book when I transitioned from sales to sales operations. I’ve closely followed his career from rapper to singer, and just like rap continues to influence T. Pain’s music, my sales background affects how I approach the world of sales ops. In fact, one of the biggest impacts my sales background has on my sales ops success is how I understand sales revenue — not just a top-down view of a key sales metric, but a measure of...
B2B Firms Must Prioritize CX—Are You Ready?
What I’m about to write shouldn’t surprise anyone. Unfortunately, based on how B2B firms compare with their B2C cousins, it might. Here goes: Customer experience (CX) management is not a “nice to have” for B2B firms — it’s mission critical.
According to PwC research, 86% of clients say the quality of a professional services firm’s CX is a top factor in determining whether to hire them. Our own survey of B2B buyers revealed that 98% of clients expect a response to their calls and emails within...
5 Sales Pitch Examples (and How to Craft Your Own)
We’ve all had to put up with pushy salespeople. I used to be one. Early in my career, I worked for a company that encouraged its salespeople to push for an immediate close, and it was soul-sucking. I’m grateful to have found a better way to sell — one that builds mutually beneficial long-term relationships.
As a sales professional, you don’t have to coerce or pressure. Instead, you need to be a curious problem solver who uses your emotional intelligence to be of service. That begins with your sales pitch.